Responsible Gaming
at bf89
bf89 believes that gaming should always be an enjoyable and controlled form of entertainment. We provide every player in Bangladesh with the tools, information, and support they need to stay in control of their gambling activity at all times.
Take Control of Your Play
bf89 provides a full suite of responsible gaming tools that you can activate directly from your account settings at any time, without delay and without charge.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the platform will not accept further deposits until the limit period resets. Lowering your deposit limit takes effect immediately; raising it requires a 7-day cooling-off period to prevent impulsive increases.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. If your net losses reach this threshold, bf89 will restrict further wagering until the limit period renews. Like deposit limits, reductions apply instantly while increases carry a mandatory review period.
Session Time Limits
Specify how long you wish to spend on the bf89 platform in a single session. When your session limit is reached, you will receive a notification and the option to log out. Regular session reminders help you stay aware of how much time you are spending on gaming activities.
Time-Out (Cooling-Off Period)
Take a short break from the bf89 platform by activating a time-out period of 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended — you cannot log in, deposit, or place bets. The time-out cannot be cancelled once it is active, ensuring a genuine break from play.
Self-Exclusion
If you feel that gambling has become a serious problem, you can self-exclude from bf89 for a minimum period of 6 months, with options extending up to 5 years or permanently. During self-exclusion, your account is fully deactivated and you will be removed from all marketing communications. To re-activate after the exclusion period, you must complete a formal reinstatement review.
Reality Checks
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered in the current session. Reality checks are designed to interrupt extended play and prompt you to reflect on whether you are still gaming within your intended limits. You choose the reminder interval — every 30, 60, or 90 minutes.
Why Responsible Gaming Matters to bf89
Need to Talk to Someone?
Our responsible gaming support team is available 24/7. Contact us via live chat on the platform or email us at [email protected] — we are here to help without judgment.
At bf89, responsible gaming is not an afterthought — it is a core part of how we operate our platform for players across Bangladesh. We understand that for the overwhelming majority of our players, betting on cricket matches, spinning the reels on slots, or playing live casino titles is a fun and recreational activity. However, we also recognise that for a small number of people, gambling can become problematic. Our goal is to help every player stay in control.
The tools described on this page are available to every registered bf89 player at no cost and with no waiting period. You do not need to explain yourself or justify your decision to activate a deposit limit, time-out, or self-exclusion — these tools exist for your benefit and can be activated instantly from your account settings. We actively encourage all players to use them as a matter of routine, not only in times of difficulty.
bf89 trains its customer support team to recognise the signs of problem gambling and to respond with compassion and practical assistance. If a support agent notices patterns of behaviour that may indicate a gambling problem — such as frequent requests to lift limits, expressions of distress during chat sessions, or unusual account activity — they are empowered to proactively offer responsible gaming resources and, where appropriate, to escalate the matter to our dedicated safer gaming team.
We do not extend credit to players, and we do not encourage players to chase losses. Our promotional communications are designed to celebrate wins and enhance entertainment, not to pressure players into depositing more than they are comfortable with. Bonus terms are written clearly and in plain English so that players across Bangladesh can understand the conditions before claiming any offer.
bf89 also maintains a strict marketing policy: we do not target players who have self-excluded or who have activated cooling-off periods with any promotional material. Once a player has indicated that they need a break, all marketing communications are paused for the duration of the restriction and beyond unless the player explicitly opts back in after the restriction period ends.
Gambling should always be entertaining. If it stops feeling that way — if you find yourself gambling with money you cannot afford to lose, hiding your activity from family members in Dhaka, Chittagong, or elsewhere in Bangladesh, or feeling anxious when you are not able to gamble — these are signs that it is time to reach out for help. bf89's support team is here for you, and the tools on this page are here to give you back control.
Recognising Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs is the first step toward getting back in control. If any of the following apply to you, please consider using bf89's self-exclusion tools or reaching out to our support team.
Chasing Losses: Continuing to gamble in an attempt to recover money you have already lost, often increasing your bet sizes in the process.
Gambling Beyond Your Means: Betting with money set aside for essential expenses such as rent, food, bills, or family responsibilities.
Hiding Your Gambling: Concealing the extent of your betting activity from family members, partners, or close friends in your life.
Inability to Stop: Feeling a strong compulsion to keep gambling even when you intended to stop, or when you know you should stop.
Borrowing to Gamble: Taking loans, using credit, or borrowing money from friends or family specifically to fund gambling activity.
Mood Dependency: Feeling irritable, restless, or anxious when you are unable to gamble, or gambling to escape stress and negative emotions.
Neglecting Responsibilities: Skipping work, study, or family commitments in order to spend more time gambling online.
Escalating Stakes: Needing to bet increasingly larger amounts to experience the same level of excitement or satisfaction.
Failed Attempts to Cut Back: Making repeated unsuccessful efforts to reduce or stop gambling, despite a genuine desire to do so.
Ask Yourself These Questions
The following questions are designed to help you reflect honestly on your gambling habits. If you answer "yes" to two or more of them, we strongly encourage you to activate one of bf89's responsible gaming tools or speak with a support agent.
Activating Your Responsible Gaming Tools
All responsible gaming features on bf89 are available directly within your account. Here is a step-by-step guide to activating each tool.
- You cannot log in to your bf89 account.
- All pending bets will be settled normally according to their outcomes.
- Your account balance is preserved and will be available when the time-out expires.
- The time-out cannot be cancelled once it has been activated.
- Your account is immediately deactivated.
- You are removed from all promotional and marketing communications.
- bf89 will make every reasonable effort to ensure you cannot create a new account under the same identity during the exclusion period.
- Reinstatement after the exclusion period requires a formal review process — it is not automatic.
Enjoy bf89 Responsibly
When gambling stays fun and within your limits, it is one of the best forms of entertainment available. Explore the games you love on bf89 — cricket, slots, live casino — with confidence that your safety is always our priority.